Winchester’s Emergency Communications Center (9-1-1 Dispatch) received an official accreditation certificate during Tuesday night’s City Council Meeting. In February, the dispatch center received accreditation from the Virginia Office of Emergency Medical Services 9-1-1 Public Safety Answering Point Accreditation (PSAPA).
Ken Crumpler, Communications Coordinator for the Virginia Office of Emergency Medical Services, presented Director Erin Elrod with the certificate.
“Being an accredited center means that the citizens and visitors of Winchester can expect to receive a higher level of service when requesting an ambulance,” Elrod said. “We are always striving to improve our level of service and accreditation was one more way that we could accomplish that goal.”
The dispatch center had to satisfy eight rigorous guidelines, including trainings to provide lifesaving instructions such as CPR and child birth, before anyone ever arrives on scene. The dispatchers are truly the first, first responders.
The accreditation process requires annual re-certification.