Winchester Emergency Communications Specialist Michael Sale was presented Monday evening with the Dispatcher of the Year Award. Sale has been with the department for five years. He comes to work with a positive attitude and his personality is contagious. Sale comes in on his days off when his co-workers are out sick and he willingly signs up to work additional hours. Congratulations to Michael Sale!
This week we celebrate National Public Safety Telecommunications Week. It’s when we honor the men and women who are our public safety communications professionals who work behind the scenes to help us during emergencies. During an awards ceremony and dinner Monday evening Director of Emergency Communications Erin Elrod shared a quote, “between the thin red line and the thin blue line lies the thinnest gold line. This gold line represents those who rarely are seen but mostly heard. The calm voice in the dark night. Dispatchers – the golden glue that holds it all together.” Elrod recognized the years of service in the Emergency Communications System and noted that with the high turnover rate in Communications, it is important to point out the dedication of these staff members.
We are fortunate to have a group of dedicated Emergency Communications Center Specialists in the City of Winchester Emergency Communication Center. It takes an incredible amount of patience and professionalism for these individuals to calmly dispatch officers or emergency service personnel, all while communicating with an irate or hysterical caller on the phone. Join us in thanking them for their service.