Emergency Communications Center Career Opportunities

Thank you for your interest in becoming a member of the Emergency Communications Center (ECC). The ECC is staffed by an ECC director, ECC supervisors, and ECC specialists. ECC duties and responsibilities include operating radio equipment with multiple channels to receive reports and complaints; dispatching mobile law enforcement and fire and rescue units; maintaining the location and status of all mobile units at any given time; operating a multi-line telephone center to receive information, complaints, and requests for assistance; operating twenty-four hour computer terminals to extract information from databases regarding vehicles, items or persons, criminal histories, etc. as requested by department personnel; and assisting walk-in customers to the Timbrook Public Safety Center.

Below are the steps in the hiring process that an applicant must complete to be considered for employment with the ECC. Advancing to the next stage of the process is contingent upon successful completion of the prior phases.

STEP ONE – APPLICATION

You will have to connect to and use the City of Winchester online application process. At the end of your application, you can attach additional files to your application, such as a résumé, cover letter, reference list, copies of your licenses or certifications. Once your online application has been successfully submitted, you will receive a confirmation message immediately on your computer screen. Your application will be forwarded to the Director of Emergency Communications when the posting closes. Your application will then be reviewed and the best qualified applicants will be selected for testing. If you are selected for testing you will be notified. If you are not selected for testing, you will not be contacted.

STEP TWO – JOB SPECIFIC COMPUTER TEST

If this test is not passed, you must wait a year to re-apply to take the test.

STEP THREE – INTERVIEW

You will be scheduled to come in for an interview.

Conditional Job Offer – Applicants who are recommended for hire will be scheduled to complete a psychological and medical physical. If the psychological evaluation and physical are not completed satisfactorily the job offer will be voided.

STEP FOUR – POLYGRAPH

The applicant will be contacted by a Polygraph Examiner to arrange a date and time for the polygraph. After the polygraph the results will be evaluated and a decision will be made if the applicant will continue to the next step in the process.

STEP FIVE – BACKGROUND CHECK

This process can take up to four weeks and longer depending on the number of applicants. After the background is complete a report will be submitted to the Emergency Communications Center Director. The Director of Emergency Communications will then review the information that has been provided and make a recommendation to hire or not to hire and forward the file to the City Administration department for review.

STEP SIX – 4 HOUR OBSERVATION

The applicant will observe in the Emergency Communications Center for four hours at a scheduled date and time.

STEP SEVEN – PSYCHOLOGICAL EVALUATION

Applicants will be required to undergo a psychological evaluation.

STEP EIGHT – DRUG SCREEN AND PHYSICAL

The applicant will have to submit to a medical examination and a drug screening.

STEP NINE – HIRING

After all of the aforementioned requirements have been met, the Personnel Director will forward the recommendation to the City Manager. Once the City Manager approves the recommendation, the applicant will be informed of their status.

An applicant can be terminated during any stage of this process.