Information for Seniors

What you need to know when dialing 9-1-1

Call 911

  • Tell exactly where you are, including the address or nearby buildings.
  • What is the emergency?
  • What is your name?
  • What is your phone number? The dispatcher may need to call back if they have further questions.
  • Any description of the person or vehicle involved.
  • Answer all questions.
  • Don’t hang up until told to do so.


  • Call if you are having a medical emergency. You are not bothering us. We are here to help you.
  • Keep a list of your medical conditions, medications you take and how much, allergies, date of birth, and emergency contact and telephone number.
  • AND ALWAYS, in an  emergency – DIAL 911.
  • If you accidentally call 911, don’t hang up. Stay on the phone and tell the 9-1-1 dispatcher you accidentally dialed it and that you do not have an emergency.

Important numbers to have:

  • Winchester Police Department 540-662-4131
  • Frederick County Sheriff’s Office 540-662-6162
  • Virginia State Police 1-800-572-2260
  • Poison Control 1-800-222-1222