Emergency Communications Center (E911)
The Winchester Emergency Communications Center (ECC) operates 24 hours a day, seven days a week, ensuring the safety and well-being of the citizens and visitors of Winchester. Our dedicated First Responders are responsible for answering all 911 and non-emergency calls, providing critical dispatch services for police, fire, and emergency medical services. Our Communications Personnel serve as the vital link between the citizens and first responders, ensuring prompt and efficient responses to all emergencies.
In addition to our emergency response duties, Winchester ECC is committed to public education and community outreach. We offer programs designed to educate citizens about the 911 system, with a special focus on teaching children how to effectively use emergency services.
Public Education events can be scheduled by contacting Elizabeth Yost
Scheduled tours of the Center are welcome. Please contact ECC Director Erin Malloy to request a scheduled tour.
How to Call 911
Below are helpful guides to be prepared when calling 9-1-1.
Information for Seniors
Important numbers to keep on hand:
- EMERGENCIES ONLY: Call 911
- Winchester Police Department: 540-662-4131
- Frederick County Sheriff’s Office: 540-662-6162
- Virginia State Police: 1-800-572-2260
- Poison Control: 1-800-222-1222
When calling 911, you'll be asked the following questions. Be prepared to answer:
- Exactly where you are, including the address or nearby buildings.
- What is the emergency?
- What is your name?
- What is your phone number? The dispatcher may need to call back to ask more questions.
- Describe the person(s) or vehicle(s) involved.
Answer all of the questions and don't hang up until told to do so.
Remember:
- Call if you are having a medical emergency - you are not bothering us. We are here to help you!
- Keep a list of your medical conditions, medications you take and how much, and any allergies handy for emergency medical services.
- If you accidentally call 911, please don’t hang up. Stay on the phone and tell the 9-1-1 dispatcher, that you accidentally dialed, that you do not have an emergency.
Text to 911
Text to 911 is available in the City of Winchester. You should still call if you can, but text if you can't. Like 911 calls, texts should only be sent to 911 during emergencies.
Text to 911 helps those who are deaf, hard of hearing, or have limited speech capabilities connect with emergency services. It can also help anyone unable to talk during an emergency like a home invasion or a domestic abuse situation.
Report an Emergency by Text
To report an emergency using Text to 911:
- Go to your cell phone text messaging app.
- Enter "911" (with no dashes or spaces) in the "To" field.
- The first message should be brief and contain the location of the emergency and type of help needed.
- Hit "Send."
- Be prepared to answer questions and follow instructions from the dispatcher (911 call taker).
- Text in simple words - do not use abbreviations.
- Keep text messages brief and concise.
Text to 911 Tips
There are several things to be aware of regarding Text to 911:
- It is critical that you know your location. We cannot always identify your location.
- As with all text messages, 911 messages can take longer to receive, can get out of order, or may not be received.
- A text or data plan is required to use Text to 911.
- DO NOT send your message to multiple people in a group text - this will stop the message from reaching our Emergency Communications Center.
- If you are within an area that does not yet offer Text to 911 service or the service is temporarily unavailable, you will receive a message indicating that texting 911 is not available and to call 911 by other means.
- Text to 911 can only receive words and punctuation and cannot receive emoticons, emojis, pictures, or videos. Please use plain English when using Text to 911.
- Please text in English only. Language interpreting service is not yet available for Text to 911.
- Do not text and drive.
Emergency Health Profile
This creates an Emergency Health Profile, providing first responders with the critical information they need to care for you in a medical emergency. In the event of an emergency, call 911 and the emergency health profiled is automatically sent to 911 through RapidSOS.
Create your FREE profile here:
Join the ECC
Do you have what it takes to be a lifeline to hope? Can you be the calm voice during a crisis? Apply today to become an Emergency Communications Specialist with the City of Winchester, the community's connection to emergency assistance.
Learn More