Emergency Communications Center Career Opportunities

Thanks for your interest in working for of the Emergency Communications Center (ECC). ECC duties and responsibilities include:

  • Operating radio equipment with multiple channels to receive reports and complaints
  • Dispatching mobile law enforcement and fire and rescue units
  • Maintaining the location and status of all mobile units at any given time
  • Operating a multi-line telephone center to receive information, complaints, and requests for assistance
  • Operating twenty-four hour computer terminals to extract information from databases regarding vehicles, items or persons, criminal histories, etc. as requested by department personnel
  • Assisting walk-in customers at the Timbrook Public Safety Center

Hiring Process

Below are the steps in the hiring process that an applicant must complete to be considered for employment with the ECC. Advancing to the next stage of the process is contingent upon successful completion of the prior phases. An applicant can be terminated during any stage of this process. 

Online

Step 1.Application

When positions are open, you'll find the application links at the Jobs tab on the City of Winchester's website.

At the end of your application, attach additional files such as your résumé, cover letter, reference list, and copies of your licenses or certifications.

You'll receive a confirmation message once your online application has been successfully submitted. Your application will then be forwarded to the Director of Emergency Communications when the posting closes.

Online Application Portal 

Step 2.Job-Specific Computer Test

Your application will then be reviewed and the best-qualified applicants will be selected for testing. If you are selected for testing you will be notified,  but if you are not selected for testing, you will not be contacted.

If you don't pass the job-specific computer test, you must wait a year to re-apply to take the test.

Step 3.Interview

After passing the test, you will be scheduled for an interview.

Step 4.Polygraph

After your interview, you'll be contacted by a polygraph examiner to arrange a date and time for a polygraph. After your polygraph, the results will be evaluated and a decision will be made if you continue to the next step in the process.

Step 5.Background Check

This process can take up to four weeks or longer depending on the number of applicants.

After your background check is complete, a report will be submitted to the Emergency Communications Center Director, who will then review the information and make a recommendation to hire or not to hire. Your file will then be forwarded to City administration for review. 

Step 6.Four Hour Observation

Once you've passed the previous stages, you'll be observed in the Emergency Communications Center for four hours at a scheduled date and time.

Step 7.Psychological Evaluation

Applicants will be required to undergo a psychological evaluation.

Step 8.Drug Screen and Physical

The final stage of the application process is a required medical exam and a drug screening.

Step 9.Hiring

If you've successfully made it through the aforementioned requirements, a hiring recommendation will be forwarded to the City Manager. Once the City Manager approves the recommendation, you'll be informed of your hiring status.